ICC launches new platform for dispute resolution services

The International Chamber of Commerce (ICC), home to the ICC International Court of Arbitration, has launched a new version of ICC Case Connect, now powered by Opus 2. This digital platform is designed to transform dispute resolution through streamlined workflows, secure collaboration, and enhanced case management capabilities, says the organisation.

ICC Case Connect powered by Opus 2 is already available, and it is considered by the ICC a major step in its “commitment to leveraging technology to improve arbitration efficiency for everyone”. “The new platform modernises processes with a seamless platform for document sharing, case management, and ICC Court decisions — all in one place”, said Ana Serra e Moura, deputy secretary general of the ICC International Court of Arbitration. “It has been redesigned for the way business works today, helping dispute resolution become more efficient”, she added.

ICC’s collaboration with Opus 2, a player in legal case management software and hearings solutions worldwide, ensures the new platform refines case management processes with improved tools integrated within a more intuitive interface. Future updates, including the integration of Amicable Dispute Resolution (ADR) cases, will further expand the platform’s capabilities.

Serving over 10,000 party representatives and more than 8,000 arbitrators, the platform aims to provide a secure, centralised, cloud-based environment where all stakeholders — parties, arbitral tribunals, the ICC Secretariat and Court— can collaborate seamlessly and securely from anywhere in the world.