Clyde & Co launches platform for tourism incidents

Clyde & Co has developed I-Defend Travel, a technology platform designed to optimise the management of legal issues related to tourism. The solution will serve around 320 tourism companies, including retail agencies, wholesalers and tour operators. The launch has initially taken place in Spain, although the platform is ready to operate in several languages and adapt to other jurisdictions.

I-Defend Travel

Specifically, I-Defend Travel allows tourism companies to create their queries or incidents directly from a private space, and these are immediately sent to Clyde & Co’s team of specialists for analysis and resolution. All communications, documentation and responses are integrated into a single digital environment, accessible in real time by the client.

The platform, aimed at travel agency management groups, tour operators, travel insurers, hotels and hotel chains, is designed to provide support for all types of issues inherent to tourism, from customer and supplier complaints to queries about legal obligations, claims received or to be filed, and matters related to travel insurers.

The launch of I-Defend Travel comes at a time of high tourism activity. According to the latest data published by the INE, in November 2025 alone, there were more than 20.3 million overnight stays in hotel establishments.

Software development

The software took approximately a year and a half to develop and was carried out in collaboration with the technology company Xatélite, which worked alongside Clyde & Co to design a system tailored to the needs of the sector. The platform incorporates security measures, including data encryption, access control and encryption systems, ensuring the confidentiality of legal information and compliance with data protection regulations.

I-Defend Travel is now fully operational after a preliminary phase of presentation to a group of clients. “The platform has been very well received. Clients particularly appreciate the possibility of having all their queries and incidents centralised in a single space, with information updated in real time and without relying on constant email exchanges or phone calls,” says Ana Belén Sáez-Bravo, associate at Clyde & Co and project coordinator.